Student Support Officer

Contractual Hours: 37.5 hours per week, Monday to Friday 09:00AM- 5:30PM 

About Brighton Film School


Brighton Film School offers fantastic facilities, dedicated TV and film industry lecturers and a central location in a filmmaker’s city.  We are an industry respected higher education institution providing a range of courses up to degree level. Courses cover all aspects of film making including working on short films, documentaries and music promo’s, to developing lighting, sound and camera techniques, as well as exploring editing and production roles.  
The courses are embedded with a strong conceptual and theoretical background in film production and the British Film and TV Industry. The courses are taught across a number of sites in Brighton by practicing film makers, artists, industry professionals and technicians and are validated by a range of Higher Educations partners. 

Brighton Film School is dedicated to enabling students to progress from education into sustainable careers in the TV and Film Industry.  In 2019 we will launch a new BA (hons) in Film Production and the successful applicant will be responsible for building and growing this course and maintaining our existing strong partnership with the University of Brighton. Brighton Film School has rapidly grown in the last five years in terms of student numbers and reputation and our new partnership with BIMM will continue to bring new and exciting opportunities for staff and students.

Person specification


The post holder will report to the Head of Student Services and will have a key role in supporting and promoting the wellbeing of the student body in order to support students with their emotional and practical needs to ensure they achieve their fullest potential, progress and complete their studies. 


Essential criteria for applicant 

• Excellent interpersonal skills with the ability to communicate effectively at all levels.
• Able to work positively with students to support, respect and empower those in distress.
• Commitment to delivering a high quality of customer service.
• Able to prioritise and self-manage workload.
• Able to work appropriately with confidential and sensitive data.
• Previous experience in providing 1-2-1 pastoral or emotional support. 
• Able to work quickly and accurately under pressure.
• Excellent teamwork skills.
• Computer literate with an excellent knowledge of the Microsoft Suite, particularly Excel and Word.


Desirable criteria for applicant 

• Experience of working in Education.
• Good capacity for self-reflection and high level of self-awareness for dealing with high level pastoral issues.
• Experience of working with Learning Support Needs and SpLD’s.
• Qualification in Counselling Skills or similar.
• Experience working with exam rules and regulations.
• Experience of working with Disabled Student Allowance and Student Finance.


Key accountabilities

1. Student Support
a) Assuming role as main point of contact for students, tutors and parents for relevant cohort.
b) Providing information and advice service to students on a wide range of pastoral issues, as well as college policies & procedures.
c) Coordinating student tutorials to discuss pastoral, academic and attendance concerns.
d) Recording and compiling confidential tutorial notes to track needs of students.
e) Working with students and academic staff to agree solution-focused strategies.
f) Referring to, and liaising with, both internal staff and external agencies where appropriate to implement further support.
g) Promotion of Student Support services to student body.
h) Recording student absences on attendance software.
i) Monitoring and reporting to the Head of Student Services on various aspects, including attendance, retention, progress and pastoral issues.
j) Implementation of disciplinary procedures where necessary.
k) Engaging with supervision and observations when appropriate.

2. Quality
a) Working with Academic staff to ensure student satisfaction remains high including implementation of focus groups, questionnaires and National Student Survey feedback.
b) Ensuring individual student files and electronic records are regularly maintained and updated in line with GDPR and confidentiality guidelines.
c) Assisting with the administration of withdrawals, deferrals and course transfers.
d) Committing to personal and professional development in order to expand and promote the service available to students.
e) Committing to personal and professional development in order to expand and promote the service available to students.

3. Examinations
a) Liaising with Exam Teams and relevant Academic Staff to ensure students are achieving and progressing at their highest potential.
b) Recording and advising on examination support arrangements and reasonable adjustments where necessary.
c) Attending and minuting Academic Practice Tutorials.
d) Assisting with data entry of examination and assessment grades, including end of year SRFs (where appropriate).
e) Invigilating at written exams when required.
f) Assisting in any other administration of exams, feedback or assessment timetables as required.

4. General Administration
a) Maintenance of confidential student data files.
b) Monitoring Student Support and Absence email inboxes.
c) Enrolment/Induction period duties including assisting with scheduling of events and presenting to new intake as well as returning students.
d) Distribution of college information to student body.
e) Assisting other college teams, when required, in busy periods (at the discretion of the Head of Student Services).

5. Other Duties:
a) Assisting with enrolment, graduation, and any other departmental events where appropriate.
b) Providing Student Services staff cover at open days.
c) Covering reception duties when required (at the discretion of Head of Student Services).


NB:  This is not a complete statement of all duties and responsibilities of this post.  The post holder may be required to carry out other duties in keeping with the nature of the post as directed by and agreed with their Line Manager.